Riverside Park by YourHost, Nairobi

1. Terms specific for Guests

1.1 Terms applicable to all bookings

1.1.1 Subject to meeting any requirements (such as completing any verification processes) set by YourHost, you can book a Listing available on the YourHost Platform by following the respective booking process. All applicable fees, including the Accommodation Fee, Security Deposit (if applicable), Extra Guest Fee and any applicable Taxes (collectively, “Total Fees”) will be presented to you prior to booking a Listing. You agree to pay the Total Fees for any booking requested in connection with your YourHost booking.

1.1.2 Upon receipt of a booking confirmation from YourHost, a legally binding agreement is formed between you and YourHost, subject to any additional terms and conditions of YourHost that apply, including in particular the applicable cancellation policy and any rules and restrictions specified in the Listing. YourHost will collect the Total Fees at the time of the booking request or upon our confirmation pursuant to our Payments Terms.

1.1.3 If you book a YourHost Service on behalf of additional guests, you are required to ensure that every additional guest meets any requirements set by YourHost, and is made aware of and agrees to these Terms and any terms and conditions, rules and restrictions set by YourHost. If you are booking for an additional guest who is a minor, you represent and warrant that you are legally authorized to act on behalf of the minor. Minors may only participate in an Experience, Event or other YourHost Service if accompanied by an adult who is responsible for them.

1.1.4 YourHost may enable a Guest who is booking a Listing on behalf of one or more additional guests (the “Organizer”) to split the payment of the Total Fees for an eligible booking on a
pro-rata basis between the Organizer and at least one other additional guest (each a “Co-Payer”) (the “Group Payment Service”). In order to participate in the Group Payment Service, each
Co-Payer must have or register an YourHost Account prior to making a payment. All payments via the Group Payment Service are handled by YourHost Payments and are subject to the Group Payment Terms of Service.

2. Booking Modifications, Cancellations and Refunds, Resolution Center

2.1 Hosts and Guests are responsible for any modifications to a booking that they make via the YourHost Platform, and agree to pay any additional Listing Fees, or Guest Fees and/or Taxes associated with such Booking Modifications.

2.2 Guests can cancel a confirmed booking at any time pursuant to the Listing’s cancellation policy set by YourHost, and YourHost Payments will refund the amount of the Total Fees due to the Guest in accordance with such cancellation policy. Unless extenuating circumstances exist, any portion of the Total Fees due to YourHost under the applicable cancellation policy will be remitted to YourHost by YourHost Payments pursuant to the Payments Terms.

2.3 If YourHost cancels a confirmed booking, the Guest will receive a full refund of the Total Fees for such booking. In some instances, YourHost may allow the Guest to apply the refund to a new booking, in which case YourHost Payments will credit the amount against the Guest’s
subsequent booking at the Guest’s direction.In addition, YourHost may impose a cancellation fee, unless the Host has a valid reason for cancelling the booking pursuant to YourHost’s Extenuating Circumstances Policy or has legitimate concerns about the Guest’s behavior, or if guests breaks the house rules sent via whatsapp.

2.4 In certain circumstances, YourHost may decide, in its sole discretion, that it is necessary to cancel a pending or confirmed booking and initiate corresponding refunds and payouts. This may be for reasons set forth in YourHost's Extenuating Circumstances Policy or (i) where
YourHost believes in good faith, while taking the legitimate interests of both parties into account, this is necessary to avoid significant harm to YourHost, other Members, third parties or property, or (ii) for any of the reasons set out in these Terms.

2.5 If a Guest who books an Accommodation suffers a Travel Issue as defined in the Guest Refund Policy, YourHost may determine, in its sole discretion, to refund the Guest part or all of the Total Fees in accordance with the Guest Refund Policy. If a Guest who books an Experience, Event or other Host Service suffers a Travel Issue as defined in the Experiences Guest Refund Policy, YourHost may determine, in its sole discretion, to refund the Guest part or all of the Total Fees in accordance with the Experiences Guest Refund Policy.

2.6 If a Guest or YourHost cancels a confirmed booking, and the Guest receives a refund in accordance with the Guest Refund Policy, Experiences Guest Refund Policy, Extenuating Circumstances Policy, or the applicable cancellation policy set by the Host and mentioned in the Listing, after the Host has already been paid, YourHost Payments will be entitled to recover the amount of any such refund from the Host, including by subtracting such refund amount out from any future Payouts due to the Host.

2.7 Except as otherwise set out in these Terms, Members may use the Resolution Center to send or request money for refunds, additional Host Services or Damage Claims related to bookings. You agree to pay all amounts sent through the Resolution Center in connection with your YourHost Account, and your host Payments will handle all such payments.


HOUSE RULES

We are YourHost and our goal is to make your stay memorable! For us to do so, we would truly appreciate it if you can follow a few simple house rules. This is to ensure that if, for any reason the House Rules cannot be followed, you, our guest, will have the option of canceling the booking along with a penalty fee.
Thank you in advance and we truly appreciate your cooperation!
❖ There is a no shoe policy in all the apartments
❖ Please do not rearrange the furniture in the apartment.
❖ For any damages, please let us know and arrange for replacement or repair of the item.
❖ Please be respectful of other residents. Keep noise levels at a minimum level.
❖ Smoking is not allowed in the apartment and nor the balcony. Breaking this rule will result in a $100 fine. You may use the common area around the pool and make sure to discard cigarette butts in the ashtray provided in the event room.
❖ We do not allow any parties, events or loud music in any of the apartments, though if you would like to host a few friends or family, you are very welcome to speak with us about it first.
❖ Please make sure to send copies of visitors ID and name on the WhatsApp group for security reasons & visitors need to leave their identification card at the gate prior to coming in.
❖ If guests are found to have had a party without host permission which results in extra cleaning, guests will be responsible for extra cleaning charges and in the unfortunate event of the disruptions alerting neighbours, GUESTS WILL BE ASKED TO VACATE THE PROPERTY without any further notice. A penalty fee of 500$ will imposed ahead of the check out
❖ Do not engage in any illegal activities anywhere on property. Same policy as above applies here.
❖ The pool area is common and other residents are also using the pool. Any indecent conduct, or glassware will not be allowed around the pool. The latest time for social gatherings around the pool is 6pm. There is a fine of 50$ for breaking the pool rules of the property
❖ Any broken or lost key will be subject to a $25 charge per key.
❖ Each apartment is allocated two parking slots. Please park at your designated
parking spot.
❖ Guests will be responsible for the conduct of their visitors. Please make sure they are aware of the above house rules.

THANK YOU for being a SUPER GUEST!